Connectivity Issues

Incident Report for Reward Gateway

Investigating

We are currently investigating this issue and will communicate again shortly.
Posted Nov 10, 2026 - 15:53 UTC
This incident affects: SmartHub Home (SmartHub®, Facebook Tile, Instagram Tile, Blogs), SmartSpending™ (UK, Australia, US), RG for Small Business (Client Onboarding, Admin Tools, Billing API, Billing Webhooks, Billing Customer Portal, Payment Processor), Mail Delivery (mailgun Email Validation, mailgun Inbox Placement, mailgun API, mailgun SMTP, mailgun Outbound Delivery, mailgun Inbound email processing, mailgun Events & Logs, mailgun Stats and Analytics, Other), Content Delivery Network (Fastly Boston (BOS), Fastly London (LON), Fastly London (LHR), Fastly London (LCY), Fastly New York (LGA), Fastly Sydney (SYD)), Reward Marketplace (Amazon Marketplace - AU, Amazon Marketplace - CA, Amazon Marketplace - EU, Amazon Marketplace - UK, Amazon Marketplace - US, Swag Store, Milestone Moments), Wellbeing (Wellbeing Center (Web), Wellbeing+ Platform, Wellbeing+ App), and Reward Manager™, SmartHub® Insights, Employee Support Team, Client Support Team, Top Up by Text, Wistia, Vimeo Player, Reward & Recognition, Content Delivery Network, Connect+ app.