All Systems Operational

Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ ? Operational
SmartHub® Insights ? Operational
Employee Support Team ? Operational
Client Support Team ? Operational
Top Up by Text ? Operational
Wistia ? Operational
Vimeo Player ? Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
Amazon Marketplace - CA ? Operational
Amazon Marketplace - EU ? Operational
Amazon Marketplace - UK ? Operational
Amazon Marketplace - US ? Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Milestone Moments Operational
90 days ago
100.0 % uptime
Today
SmartHub Home Operational
SmartHub® ? Operational
Facebook Tile ? Operational
Instagram Tile ? Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
99.63 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Wellbeing Operational
90 days ago
100.0 % uptime
Today
Wellbeing Center (Web) ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ Platform ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 26, 2025

No incidents reported today.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Service Desk sync is not operational
Resolved - The incident is resolved as of 5PM UTC yesterday (March 12th) and we have been running systems sync, so we can ensure that all messages and tickets created during the downtime are fetched and properly displayed.
Mar 13, 08:23 UTC
Monitoring - Our team has deployed a fix and is now monitoring all systems.
Mar 12, 16:07 UTC
Identified - We have identified the root-cause of the problem and are working toward releasing a fix.
Mar 12, 14:19 UTC
Investigating - Dear Customers,

We detected a sync issue with our service desk system, where enquiries from our platform wouldn't be synced and we wouldn't have visibility over any new service desk tickets submitted to Reward Gateway. Additionally, responses from our Client Support on customer tickets wouldn't be synced back at the moment.

This outage doesn't affect chats and calls to our Client Support - our teams are still reachable this way.

Our engineering team is already working on the problem.
Mar 12, 14:09 UTC
Mar 12, 2025
← Incident History Powered by Atlassian Statuspage