Update - Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.
Nov 06, 2026 - 15:23 UTC
Nov 06, 2026 - 15:23 UTC
Monitoring - Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.
Nov 06, 2026 - 13:53 UTC
Nov 06, 2026 - 13:53 UTC
Update - Great news! We are coming back.
Our thorough internal investigation has now concluded, we are pleased to start reinstating
access to the platform. We are aiming for this to begin from 12:00 GMT on Friday 6
November.
Nov 06, 2026 - 02:39 UTC
Our thorough internal investigation has now concluded, we are pleased to start reinstating
access to the platform. We are aiming for this to begin from 12:00 GMT on Friday 6
November.
Nov 06, 2026 - 02:39 UTC
Identified - We have made progress towards restoring our services. Our teams are continuing to work through the evening on restoration. Further updates will follow tomorrow morning.
Nov 05, 2026 - 18:30 UTC
Nov 05, 2026 - 18:30 UTC
Update - Our teams are making good progress on this incident and further information will be posted this afternoon.
Nov 05, 2026 - 11:12 UTC
Nov 05, 2026 - 11:12 UTC
Update - Our teams are making progress towards service resumption. We will provide further updates tomorrow morning. We apologise for the inconvenience caused and thank you for your patience.
Nov 04, 2026 - 19:00 UTC
Nov 04, 2026 - 19:00 UTC
Update - As a precautionary measure, we have temporarily taken the platform offline (inc. Select) while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.
Nov 04, 2026 - 11:02 UTC
Nov 04, 2026 - 11:02 UTC
Update - Our teams are continuing to work on coordinated efforts to return the platform to service. Further updates will follow later today.
Nov 04, 2026 - 09:45 UTC
Nov 04, 2026 - 09:45 UTC
Update - We are continuing to investigate this issue.
Nov 03, 2026 - 20:00 UTC
Nov 03, 2026 - 20:00 UTC
Update - Our teams continue to investigate the issues associated with this outage. Further updates will follow tomorrow morning.
Nov 03, 2026 - 20:00 UTC
Nov 03, 2026 - 20:00 UTC
Update - As a precautionary measure, we have temporarily taken the platform offline while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.
Nov 03, 2026 - 14:00 UTC
Nov 03, 2026 - 14:00 UTC
Investigating - The Reward Gateway platform is currently down.
Incident teams are currently mobilised and working to restore service as soon as possible.
More updates to follow
Nov 02, 2026 - 17:02 UTC
Incident teams are currently mobilised and working to restore service as soon as possible.
More updates to follow
Nov 02, 2026 - 17:02 UTC
Investigating - An ongoing incident has made Reward Manager unavailable outside of our Cloudflare network.
Nov 01, 2026 - 23:05 UTC
Nov 01, 2026 - 23:05 UTC
Update - We are continuing to investigate this issue.
Oct 28, 2026 - 13:13 UTC
Oct 28, 2026 - 13:13 UTC
Update - We are continuing to investigate this issue.
Oct 27, 2026 - 15:50 UTC
Oct 27, 2026 - 15:50 UTC
Update - We are continuing to investigate this issue.
Oct 26, 2026 - 10:06 UTC
Oct 26, 2026 - 10:06 UTC
Update - We are continuing to investigate this issue.
Oct 23, 2026 - 08:36 UTC
Oct 23, 2026 - 08:36 UTC
Update - We are continuing to investigate this issue.
Oct 22, 2026 - 17:05 UTC
Oct 22, 2026 - 17:05 UTC
Update - We are continuing to investigate this issue.
Oct 22, 2026 - 09:31 UTC
Oct 22, 2026 - 09:31 UTC
Update - We are continuing to investigate this issue.
Oct 21, 2026 - 16:06 UTC
Oct 21, 2026 - 16:06 UTC
Investigating - We are currently investigating the issue.
Oct 21, 2026 - 10:49 UTC
Oct 21, 2026 - 10:49 UTC
Investigating - We are currently investigating this issue.
Nov 01, 2026 - 23:11 UTC
Nov 01, 2026 - 23:11 UTC
SmartSpending™
Operational
UK
Operational
Australia
Operational
US
Operational
Reward Manager™
Operational
SmartHub® Insights
Major Outage
Employee Support Team
Operational
Client Support Team
Operational
Top Up by Text
Operational
Wistia
Operational
Vimeo Player
Operational
Reward Marketplace
Operational
Amazon Marketplace - AU
Operational
Amazon Marketplace - CA
Operational
Amazon Marketplace - EU
Operational
Amazon Marketplace - UK
Operational
Amazon Marketplace - US
Operational
Swag Store
Operational
Milestone Moments
Operational
SmartHub Home
Operational
SmartHub®
Operational
Facebook Tile
Operational
Instagram Tile
Operational
Blogs
Operational
Reward & Recognition
Operational
RG for Small Business
Operational
Client Onboarding
Operational
Admin Tools
Operational
Billing API
Operational
Billing Webhooks
Operational
Billing Customer Portal
Operational
Payment Processor
Operational
Mail Delivery
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
mailgun Inbound email processing
Operational
mailgun Events & Logs
Operational
mailgun Stats and Analytics
Operational
Other
Operational
Content Delivery Network
Operational
Content Delivery Network
Operational
Fastly Boston (BOS)
Operational
Fastly London (LON)
Operational
Fastly London (LHR)
Operational
Fastly London (LCY)
Operational
Fastly New York (LGA)
Operational
Fastly Sydney (SYD)
Operational
Connect+ app
Operational
Wellbeing
Operational
Wellbeing Center (Web)
Operational
Wellbeing+ Platform
Operational
Wellbeing+ App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.