All Systems Operational

Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ Operational
SmartHub® Insights Operational
Employee Support Team Operational
Client Support Team Operational
Top Up by Text Operational
Wistia Operational
Vimeo Player Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
Amazon Marketplace - CA Operational
Amazon Marketplace - EU Operational
Amazon Marketplace - UK Operational
Amazon Marketplace - US Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Milestone Moments Operational
90 days ago
100.0 % uptime
Today
SmartHub Home Operational
SmartHub® Operational
Facebook Tile Operational
Instagram Tile Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
100.0 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Wellbeing Operational
90 days ago
100.0 % uptime
Today
Wellbeing Center (Web) Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ Platform Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2026
Membership File Uploads - Service Outage
Resolved - This incident has been resolved.
Jun 10, 06:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 16:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 09:27 UTC
Investigating - Dear Customers,

At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.

Our Engineering team is investigating with the highest priority.
Jun 5, 12:29 UTC
Jun 9, 2026
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Issues with Checkout
Resolved - We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.
May 29, 17:08 UTC
Monitoring - We have deployed a fix for this issue and will continue to monitor performance. Checkout has been re-enabled
May 29, 17:01 UTC
Identified - Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.
May 29, 16:31 UTC
Possible site issues
Resolved - This incident has been resolved.
May 29, 16:36 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 16:18 UTC
Possible site issues
Resolved - This incident has been resolved.
May 29, 15:51 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 15:51 UTC
Possible site issues
Resolved - This incident has been resolved.
May 29, 15:47 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 15:47 UTC
May 28, 2026

No incidents reported.

May 27, 2026
Possible site issues
Resolved - This incident has been resolved.
May 27, 20:26 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 27, 06:23 UTC
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