At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.
Our Engineering team is investigating with the highest priority.
Jun 05, 2026 - 12:29 UTC
SmartSpending™
Operational
UK
Operational
Australia
Operational
US
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Reward Manager™
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SmartHub® Insights
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Employee Support Team
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Client Support Team
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Top Up by Text
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Wistia
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Vimeo Player
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Reward Marketplace
Operational
90 days ago
100.0
% uptime
Today
Amazon Marketplace - AU
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Amazon Marketplace - CA
Operational
Amazon Marketplace - EU
Operational
Amazon Marketplace - UK
Operational
Amazon Marketplace - US
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Swag Store
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90 days ago
100.0
% uptime
Today
Milestone Moments
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90 days ago
100.0
% uptime
Today
SmartHub Home
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SmartHub®
Operational
Facebook Tile
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Instagram Tile
Operational
Blogs
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Reward & Recognition
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90 days ago
100.0
% uptime
Today
RG for Small Business
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90 days ago
100.0
% uptime
Today
Client Onboarding
Operational
Admin Tools
Operational
90 days ago
100.0
% uptime
Today
Billing API
Operational
Billing Webhooks
Operational
Billing Customer Portal
Operational
Payment Processor
Operational
Mail Delivery
Operational
90 days ago
100.0
% uptime
Today
mailgun Email Validation
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mailgun Inbox Placement
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mailgun API
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mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
mailgun Inbound email processing
Operational
mailgun Events & Logs
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mailgun Stats and Analytics
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Other
Operational
90 days ago
100.0
% uptime
Today
Content Delivery Network
Operational
Content Delivery Network
Operational
Fastly Boston (BOS)
Operational
Fastly London (LON)
Operational
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Operational
Fastly Sydney (SYD)
Operational
Connect+ app
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Wellbeing
Operational
90 days ago
100.0
% uptime
Today
Wellbeing Center (Web)
Operational
90 days ago
100.0
% uptime
Today
Wellbeing+ Platform
Operational
90 days ago
100.0
% uptime
Today
Wellbeing+ App
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 5, 2026
Unresolved incident: Membership File Uploads - Service Outage.
Resolved -
We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.
May 29, 17:08 UTC
Monitoring -
We have deployed a fix for this issue and will continue to monitor performance. Checkout has been re-enabled
May 29, 17:01 UTC
Identified -
Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.
May 29, 16:31 UTC
Resolved -
This incident has been resolved.
May 29, 16:36 UTC
Investigating -
Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 16:18 UTC
Resolved -
This incident has been resolved.
May 29, 15:51 UTC
Investigating -
Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 15:51 UTC
Resolved -
This incident has been resolved.
May 29, 15:47 UTC
Investigating -
Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 29, 15:47 UTC
Resolved -
This incident has been resolved.
May 27, 20:26 UTC
Investigating -
Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
May 27, 06:23 UTC