Monitoring - The Operations team have corrected the issue with the database cluster.
Jul 02, 2024 - 18:39 UTC
Investigating - We are investigating a major issue with the database performance leading to application timeouts.
Jul 02, 2024 - 18:02 UTC
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ ? Operational
SmartHub® Insights ? Operational
Employee Support Team ? Operational
Client Support Team ? Operational
Top Up by Text ? Degraded Performance
Wistia ? Operational
Vimeo Player ? Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - UK ? Operational
Amazon Marketplace - US ? Operational
Amazon Marketplace - EU ? Operational
Amazon Marketplace - CA ? Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
SmartHub Home Operational
SmartHub® ? Operational
Facebook Tile ? Operational
Instagram Tile ? Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
100.0 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - All products for sale by directly impacted, or suspected to be impacted, merchant partners have been put back "in stock".
Jul 22, 07:32 UTC
Monitoring - As you may already be aware, many organisations are experiencing challenges with their IT infrastructure following a CrowdStrike update and Microsoft Azure outage.

Reward Gateway | Edenred services are operating normally, however fulfilment with a small number of products offered by our merchant partners have been directly impacted, or suspected to be impacted. We’ve temporarily withdrawn these products from sale and an "out of stock" message is shown on sites where appropriate.

Jul 19, 11:11 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.