Reward Gateway Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

SmartSpending™ Operational

UK Operational

Australia Operational

US Operational

Reward Manager™ Operational

SmartHub® Insights Operational

Employee Support Team Operational

Client Support Team Operational

Top Up by Text Operational

Wistia Operational

Vimeo Player Operational

Reward Marketplace Operational

90 days ago

100.0 % uptime

Today

Amazon Marketplace - AU Operational

Amazon Marketplace - CA Operational

Amazon Marketplace - EU Operational

Amazon Marketplace - UK Operational

Amazon Marketplace - US Operational

Swag Store Operational

90 days ago

100.0 % uptime

Today

Milestone Moments Operational

90 days ago

100.0 % uptime

Today

SmartHub Home Operational

SmartHub® Operational

Facebook Tile Operational

Instagram Tile Operational

Blogs Operational

Reward & Recognition Operational

90 days ago

100.0 % uptime

Today

RG for Small Business Operational

90 days ago

100.0 % uptime

Today

Client Onboarding Operational

Admin Tools Operational

90 days ago

100.0 % uptime

Today

Billing API Operational

Billing Webhooks Operational

Billing Customer Portal Operational

Payment Processor Operational

Mail Delivery Operational

90 days ago

100.0 % uptime

Today

mailgun Email Validation Operational

mailgun Inbox Placement Operational

mailgun API Operational

mailgun SMTP Operational

mailgun Outbound Delivery Operational

mailgun Inbound email processing Operational

mailgun Events & Logs Operational

mailgun Stats and Analytics Operational

Other Operational

90 days ago

100.0 % uptime

Today

Content Delivery Network Operational

Fastly Boston (BOS) Operational

Fastly London (LON) Operational

Fastly London (LHR) Operational

Fastly London (LCY) Operational

Fastly New York (LGA) Operational

Fastly Sydney (SYD) Operational

Connect+ app Operational

Wellbeing Operational

90 days ago

100.0 % uptime

Today

Wellbeing Center (Web) Operational

90 days ago

100.0 % uptime

Today

Wellbeing+ Platform Operational

90 days ago

100.0 % uptime

Today

Wellbeing+ App Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2026

Instant Vouchers unavailable for multiple users

Resolved - This incident has been resolved.
Mar 28, 15:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results over the weekend.
Mar 28, 02:15 UTC

Update - We have partly contained the issue and the majority of users should now be able to access their Instant Vouchers.

A small amount of users may still be experiencing errors with certain vouchers whilst we continue to work on a complete fix for the issue.
Mar 27, 16:09 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 27, 14:59 UTC

Investigating - Members across multiple client programmes are unable to access their Instant Vouchers from the Instant Vouchers/App section. Instead, a “deer” error message is displayed or vouchers appear as if they never existed.

Issue being investigated
Mar 27, 14:56 UTC

Mar 27, 2026

Mar 26, 2026

No incidents reported.

Mar 25, 2026

Possible site issues

Resolved - This incident has been resolved.
Mar 25, 07:47 UTC

Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Mar 25, 07:47 UTC

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

All Systems Operational

Related

Past Incidents