Update - We have partly contained the issue and the majority of users should now be able to access their Instant Vouchers.
A small amount of users may still be experiencing errors with certain vouchers whilst we continue to work on a complete fix for the issue.
Mar 27, 2026 - 16:09 UTC
A small amount of users may still be experiencing errors with certain vouchers whilst we continue to work on a complete fix for the issue.
Mar 27, 2026 - 16:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 2026 - 14:59 UTC
Mar 27, 2026 - 14:59 UTC
Investigating - Members across multiple client programmes are unable to access their Instant Vouchers from the Instant Vouchers/App section. Instead, a “deer” error message is displayed or vouchers appear as if they never existed.
Issue being investigated
Mar 27, 2026 - 14:56 UTC
Issue being investigated
Mar 27, 2026 - 14:56 UTC
SmartSpending™
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