Investigating - We are currently investigating this issue and will communicate again shortly.
Nov 10, 2026 - 15:53 UTC
Nov 10, 2026 - 15:53 UTC
Update - Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.
Nov 06, 2026 - 15:23 UTC
Nov 06, 2026 - 15:23 UTC
Monitoring - Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.
Nov 06, 2026 - 13:53 UTC
Nov 06, 2026 - 13:53 UTC
Update - Great news! We are coming back.
Our thorough internal investigation has now concluded, we are pleased to start reinstating
access to the platform. We are aiming for this to begin from 12:00 GMT on Friday 6
November.
Nov 06, 2026 - 02:39 UTC
Our thorough internal investigation has now concluded, we are pleased to start reinstating
access to the platform. We are aiming for this to begin from 12:00 GMT on Friday 6
November.
Nov 06, 2026 - 02:39 UTC
Identified - We have made progress towards restoring our services. Our teams are continuing to work through the evening on restoration. Further updates will follow tomorrow morning.
Nov 05, 2026 - 18:30 UTC
Nov 05, 2026 - 18:30 UTC
Update - Our teams are making good progress on this incident and further information will be posted this afternoon.
Nov 05, 2026 - 11:12 UTC
Nov 05, 2026 - 11:12 UTC
Update - Our teams are making progress towards service resumption. We will provide further updates tomorrow morning. We apologise for the inconvenience caused and thank you for your patience.
Nov 04, 2026 - 19:00 UTC
Nov 04, 2026 - 19:00 UTC
Update - As a precautionary measure, we have temporarily taken the platform offline (inc. Select) while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.
Nov 04, 2026 - 11:02 UTC
Nov 04, 2026 - 11:02 UTC
Update - Our teams are continuing to work on coordinated efforts to return the platform to service. Further updates will follow later today.
Nov 04, 2026 - 09:45 UTC
Nov 04, 2026 - 09:45 UTC
Update - We are continuing to investigate this issue.
Nov 03, 2026 - 20:00 UTC
Nov 03, 2026 - 20:00 UTC
Update - Our teams continue to investigate the issues associated with this outage. Further updates will follow tomorrow morning.
Nov 03, 2026 - 20:00 UTC
Nov 03, 2026 - 20:00 UTC
Update - As a precautionary measure, we have temporarily taken the platform offline while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.
Nov 03, 2026 - 14:00 UTC
Nov 03, 2026 - 14:00 UTC
Investigating - The Reward Gateway platform is currently down.
Incident teams are currently mobilised and working to restore service as soon as possible.
More updates to follow
Nov 02, 2026 - 17:02 UTC
Incident teams are currently mobilised and working to restore service as soon as possible.
More updates to follow
Nov 02, 2026 - 17:02 UTC
Investigating - An ongoing incident has made Reward Manager unavailable outside of our Cloudflare network.
Nov 01, 2026 - 23:05 UTC
Nov 01, 2026 - 23:05 UTC
Update - We are continuing to investigate this issue.
Oct 28, 2026 - 13:13 UTC
Oct 28, 2026 - 13:13 UTC
Update - We are continuing to investigate this issue.
Oct 27, 2026 - 15:50 UTC
Oct 27, 2026 - 15:50 UTC
Update - We are continuing to investigate this issue.
Oct 26, 2026 - 10:06 UTC
Oct 26, 2026 - 10:06 UTC
Update - We are continuing to investigate this issue.
Oct 23, 2026 - 08:36 UTC
Oct 23, 2026 - 08:36 UTC
Update - We are continuing to investigate this issue.
Oct 22, 2026 - 17:05 UTC
Oct 22, 2026 - 17:05 UTC
Update - We are continuing to investigate this issue.
Oct 22, 2026 - 09:31 UTC
Oct 22, 2026 - 09:31 UTC
Update - We are continuing to investigate this issue.
Oct 21, 2026 - 16:06 UTC
Oct 21, 2026 - 16:06 UTC
Investigating - We are currently investigating the issue.
Oct 21, 2026 - 10:49 UTC
Oct 21, 2026 - 10:49 UTC
Investigating - We are currently investigating this issue.
Nov 01, 2026 - 23:11 UTC
Nov 01, 2026 - 23:11 UTC
SmartSpending™
Partial Outage
UK
Partial Outage
Australia
Partial Outage
US
Partial Outage
Reward Manager™
Partial Outage
SmartHub® Insights
Major Outage
Employee Support Team
Partial Outage
Client Support Team
Partial Outage
Top Up by Text
Partial Outage
Wistia
Partial Outage
Vimeo Player
Partial Outage
Reward Marketplace
Partial Outage
Amazon Marketplace - AU
Partial Outage
Amazon Marketplace - CA
Partial Outage
Amazon Marketplace - EU
Partial Outage
Amazon Marketplace - UK
Partial Outage
Amazon Marketplace - US
Partial Outage
Swag Store
Partial Outage
Milestone Moments
Partial Outage
SmartHub Home
Partial Outage
SmartHub®
Partial Outage
Facebook Tile
Partial Outage
Instagram Tile
Partial Outage
Blogs
Partial Outage
Reward & Recognition
Partial Outage
RG for Small Business
Partial Outage
Client Onboarding
Partial Outage
Admin Tools
Partial Outage
Billing API
Partial Outage
Billing Webhooks
Partial Outage
Billing Customer Portal
Partial Outage
Payment Processor
Partial Outage
Mail Delivery
Partial Outage
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
mailgun Inbound email processing
Operational
mailgun Events & Logs
Operational
mailgun Stats and Analytics
Operational
Other
Partial Outage
Content Delivery Network
Partial Outage
Content Delivery Network
Partial Outage
Fastly Boston (BOS)
Operational
Fastly London (LON)
Operational
Fastly London (LHR)
Operational
Fastly London (LCY)
Partial Outage
Fastly New York (LGA)
Operational
Fastly Sydney (SYD)
Operational
Connect+ app
Partial Outage
Wellbeing
Operational
Wellbeing Center (Web)
Operational
Wellbeing+ Platform
Operational
Wellbeing+ App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.