Update
We are continuing to investigate this issue.
Posted Nov 02, 2026 - 17:18 UTC
Investigating
The Reward Gateway platform is currently down.
Incident teams are currently mobilised and working to restore service as soon as possible.
More updates to follow
Posted Nov 02, 2026 - 17:02 UTC
This incident affects: SmartHub Home (SmartHub®, Facebook Tile, Instagram Tile, Blogs), SmartSpending™ (UK, Australia, US), RG for Small Business (Client Onboarding, Admin Tools, Billing API, Billing Webhooks, Billing Customer Portal, Payment Processor), Mail Delivery (mailgun Email Validation, mailgun Inbox Placement, mailgun API, mailgun SMTP, mailgun Outbound Delivery, mailgun Inbound email processing, mailgun Events & Logs, mailgun Stats and Analytics, Other), Content Delivery Network (Fastly Boston (BOS), Fastly London (LON), Fastly London (LHR), Fastly London (LCY), Fastly New York (LGA), Fastly Sydney (SYD)), Reward Marketplace (Amazon Marketplace - AU, Amazon Marketplace - CA, Amazon Marketplace - EU, Amazon Marketplace - UK, Amazon Marketplace - US, Swag Store, Milestone Moments), Wellbeing (Wellbeing Center (Web), Wellbeing+ Platform, Wellbeing+ App), and Reward Manager™, SmartHub® Insights, Top Up by Text, Wistia, Vimeo Player, Reward & Recognition, Content Delivery Network, Connect+ app.