Membership File Uploads - Service Outage

Incident Report for Reward Gateway

Investigating

Dear Customers,

At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.

Our Engineering team is investigating with the highest priority.

Posted Jun 05, 2026 - 12:29 UTC