All Systems Operational
Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ ? Operational
SmartHub® Insights ? Operational
Employee Support Team ? Operational
Client Support Team ? Operational
Top Up by Text ? Operational
Wistia ? Operational
Vimeo Player ? Operational
Reward Marketplace Operational
90 days ago
99.08 % uptime
Today
Amazon Marketplace - AU Operational
Amazon Marketplace - CA ? Operational
Amazon Marketplace - EU ? Operational
Amazon Marketplace - UK ? Operational
Amazon Marketplace - US ? Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Milestone Moments Operational
90 days ago
96.68 % uptime
Today
SmartHub Home Operational
SmartHub® ? Operational
Facebook Tile ? Operational
Instagram Tile ? Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
98.86 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Wellbeing Operational
90 days ago
100.0 % uptime
Today
Wellbeing Center (Web) ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ Platform ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Milestone moments catalogue does not contain products
Resolved - This incident has been resolved.
Nov 13, 11:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 12, 17:05 UTC
Update - We are going to deploy a fix shortly to address the issue.
Nov 12, 11:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 11:29 UTC
Nov 12, 2024
Nov 11, 2024
Recurrence of the SFTP File Processing Issue
Postmortem - Read details
Nov 11, 17:44 UTC
Resolved - We have resolved the recent SFTP file processing incident. Over the past weeks, our team implemented a system upgrade and successfully tested files that previously encountered processing issues. We are now confident that SFTP files will process smoothly, without delays or interruptions.

Thank you for your patience as we worked to enhance the reliability of our system.
Nov 11, 17:43 UTC
Update - Yesterday, the team has successfully reproduced the issue that caused the last SFTP file processing disruption (that occurred on 25th September 2024) and identified the root cause of the incident. The team is now actively working on developing improvements to prevent any further disruptions.
Oct 15, 10:54 UTC
Monitoring - No further disruptions were noticed by the engineering team. The team is actively resolving the issue for clients and communicating their progress in Zendesk.
Sep 27, 15:17 UTC
Identified - We have experienced yesterday a recurrence of the SFTP file processing issue that impacted clients last week. Despite implementing preventive measures following the previous incident, including additional logging, the issue has reappeared.
However, the impact this time appears to be more limited, affecting fewer clients.

Our team is treating this with high priority and is actively investigating the root cause to ensure a long-term resolution. We are also closely monitoring the system and working to mitigate any immediate impact on our clients.

We will provide further updates as soon as more information is available.
Sep 27, 09:10 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
R51, R52, R53 and R54 are currently unavailable
Resolved - This incident has been resolved.
Nov 7, 19:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 10:35 UTC
Users can't login to SmartSpending and Connect+ apps
Resolved - This incident has been resolved.
Nov 7, 14:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 14:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 13:05 UTC
Investigating - We are currently investigating this issue.
Nov 7, 11:43 UTC
Group Nomination is not awarded
Resolved - This incident has been resolved.
Nov 7, 13:25 UTC
Monitoring - A fix has been implemented.
Nov 4, 12:46 UTC
Update - Broken nominations have been repaired. We will advise as soon as the fix has been deployed.
Nov 1, 17:24 UTC
Identified - The issue has been identified, a fix is currently being implemented and affected nominations will be repaired.
Nov 1, 12:07 UTC
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