All Systems Operational

Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ Operational
SmartHub® Insights Operational
Employee Support Team Operational
Client Support Team Operational
Top Up by Text Operational
Wistia Operational
Vimeo Player Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
Amazon Marketplace - CA Operational
Amazon Marketplace - EU Operational
Amazon Marketplace - UK Operational
Amazon Marketplace - US Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Milestone Moments Operational
90 days ago
100.0 % uptime
Today
SmartHub Home Operational
SmartHub® Operational
Facebook Tile Operational
Instagram Tile Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
99.98 % uptime
Today
RG for Small Business Operational
90 days ago
99.98 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
99.98 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Wellbeing Operational
90 days ago
100.0 % uptime
Today
Wellbeing Center (Web) Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ Platform Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 17, 2025
Possible site issues
Resolved - This incident has been resolved.
Dec 17, 11:39 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Dec 17, 11:32 UTC
Platform-wide outage
Resolved - Our teams have identified the issue and resolved it.
Dec 17, 10:47 UTC
Update - We are continuing to investigate this issue.
Dec 17, 09:48 UTC
Investigating - We are experiencing a site-wide outage impacting Reward Gateway's platform and all related services.

Incident ID: AIN-1917, AIN-1919
Severity: P1
Impact: Members cannot log in and navigate through the platform.
Start time: 8:10 UTC
Current status: Service is fully resolved from this incident; however, we are now seeing further performance issues with a separate incident, AIN-1919.

Our teams are already working to identify the problem and resolve it. Further updates will follow in 1h.
Dec 17, 08:10 UTC
Possible site issues
Resolved - This incident has been resolved.
Dec 17, 09:45 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Dec 17, 09:39 UTC
Possible site issues
Resolved - This incident has been resolved.
Dec 17, 09:24 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Dec 17, 09:10 UTC
Possible site issues
Resolved - This incident has been resolved.
Dec 17, 08:14 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Dec 17, 08:06 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Possible site issues
Resolved - This incident has been resolved.
Dec 5, 09:14 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Dec 5, 08:58 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

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