All Systems Operational

Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ ? Operational
SmartHub® Insights ? Operational
Employee Support Team ? Operational
Client Support Team ? Operational
Top Up by Text ? Operational
Wistia ? Operational
Vimeo Player ? Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
Amazon Marketplace - CA ? Operational
Amazon Marketplace - EU ? Operational
Amazon Marketplace - UK ? Operational
Amazon Marketplace - US ? Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Milestone Moments Operational
90 days ago
100.0 % uptime
Today
SmartHub Home Operational
SmartHub® ? Operational
Facebook Tile ? Operational
Instagram Tile ? Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
100.0 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Wellbeing Operational
90 days ago
100.0 % uptime
Today
Wellbeing Center (Web) ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ Platform ? Operational
90 days ago
100.0 % uptime
Today
Wellbeing+ App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Reward Manager Multi-Factor Authentication is not fully operational
Resolved - This incident has been resolved.
Nov 14, 15:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:47 UTC
Update - We are continuing to work on a fix for this issue.
Nov 13, 13:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 13:23 UTC
Update - We are continuing to investigate this issue.
Nov 13, 12:19 UTC
Investigating - We have noticed a problem with SMS OTP codes' validity for Multi-Factor Authentication, impacting Reward Manager. Some members may request an SMS OTP code to log in to the Reward Manager, but the system would return an error stating that the code is invalid.

The MFA codes requested through an authentication app (Authy, Google Authenticator) are fully operational and allow members to log in to the Reward Manager without any issues.

Our team is investigating the problem at the moment with the highest priority.
Nov 13, 12:17 UTC
Nov 13, 2025
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Possible site issues
Resolved - This incident has been resolved.
Nov 11, 08:29 UTC
Investigating - Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.
Nov 11, 08:25 UTC
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

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